Privacy Policy
Last updated: 1 July 2026
1. Data Controller
The data controller responsible for your personal information is NZ Residences Hospitality Ltd (trading as NZ Residences), registered in New Zealand.
Address: 139 Quay Street, Auckland 1010, New Zealand
Email: [email protected]
Phone: +64 9 373 0048
Website: nzresidences.com
2. Information We Collect
We may collect the following categories of personal information when you use this website or contact us:
- Contact information you provide via our enquiry form: name, phone number, email address, and any message content.
- Technical data collected automatically when you visit the website: IP address, browser type and version, device type, operating system, referring URL, pages visited, and session duration.
- Cookie-related data, including consent preferences and anonymised analytics data, where you have given consent.
3. How We Use Your Information
We use personal information for the following purposes:
- To respond to your enquiries, booking requests, and correspondence.
- To manage and fulfil reservations and service arrangements.
- To operate and improve the website's functionality and user experience.
- To analyse anonymised website traffic and usage patterns, where you have consented to analytics cookies.
- To serve relevant advertising and measure campaign effectiveness through Google Ads, where you have consented to marketing cookies.
4. Legal Basis for Processing
We process your personal information in accordance with the New Zealand Privacy Act 2020. The legal bases for our processing are:
- Your consent, where you have explicitly agreed (e.g. submitting the enquiry form, accepting analytics or marketing cookies).
- Our legitimate business interests, where processing is necessary to operate and improve our services and website, provided these interests do not override your rights.
- Compliance with legal obligations under New Zealand law.
5. Cookies and Tracking Technologies
This website uses cookies. Cookies are small text files stored on your device that help us understand how you interact with the site. We categorise cookies as follows:
- Essential cookies — always active. Required for website functionality, navigation, and storing your cookie consent preferences. These do not collect personal data for marketing or analytics.
- Analytics cookies — optional. Used to collect anonymised data about how visitors use the website (e.g. Google Analytics). Enabled only with your explicit consent.
- Marketing cookies — optional. Used for advertising personalisation, remarketing, and conversion tracking (e.g. Google Ads). Enabled only with your explicit consent.
No analytics or marketing cookies are set until you provide consent. For full details, see our Cookie Policy.
6. Google Services and Consent Mode v2
Where you consent to analytics and/or marketing cookies, this website may use the following Google services:
- Google Analytics 4 (GA4) — for anonymised website usage analysis.
- Google Ads Conversion Tracking — to measure the effectiveness of our advertising campaigns.
- Google Tag Manager — to manage the deployment of tracking tags.
We implement Google Consent Mode v2, which respects four consent signals: ad_storage, analytics_storage, ad_user_data, and ad_personalization. All four are set to "denied" by default and are only updated to "granted" when you provide explicit consent.
When marketing cookies are enabled, data may be shared with Google for the purposes of advertising personalisation and conversion measurement. You can learn more about how Google uses data at: https://policies.google.com/technologies/partner-sites
For further information about Google's privacy practices, visit: https://business.safety.google/privacy/
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Specifically:
- Enquiry and booking data: retained for up to 24 months from the date of your last interaction with us, unless a longer period is required for legal or business purposes.
- Cookie consent records: retained for 12 months, after which you will be asked to renew your preferences.
- Analytics data: retained in anonymised form in accordance with Google Analytics data retention settings.
8. Third-Party Processors
We may share your information with the following categories of third-party service providers:
- Web hosting and infrastructure providers.
- Google LLC — for analytics, advertising, and tag management services (subject to your consent).
- Email service providers — to process and respond to your enquiries.
We do not sell your personal information to third parties.
9. Your Rights
Under the New Zealand Privacy Act 2020, you have the following rights in relation to your personal information:
- Access — You may request a copy of the personal information we hold about you.
- Correction — You may request that we correct any inaccurate or incomplete personal information.
- Deletion — You may request that we delete your personal information where it is no longer necessary for the purposes for which it was collected.
- Withdrawal of consent — You may withdraw consent for analytics and marketing cookies at any time using the Cookie Settings link in the footer of any page.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 20 working days.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or destruction. These include encryption of data in transit (HTTPS), access controls, and regular security reviews.
11. Complaints
If you believe your privacy has been breached, you may contact us at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page indicates when the most recent revision was published. We encourage you to review this page periodically.
13. Contact
For any questions regarding this Privacy Policy or your personal data, please contact:
NZ Residences Hospitality Ltd
139 Quay Street, Auckland 1010, New Zealand
Email: [email protected]
Phone: +64 9 373 0048